On-Demand Webinar: Co-Sourcing Your Help Desk Coverage

There are options surrounding your help desk resources...

A rapidly growing area of help desk service has been building our services around clients existing operations.  These are firms that have strong internal processes, supporting ITSM ticketing systems, a robust Knowledge Base and low staff turnover.

However, they're faced with a need to provide expanded coverage which just isn't economically justified.  Others found that it is more beneficial to section off specific subsets of service (Password resets or legacy/proprietary application support).

Join us for a free 45-minute discussion on this topic covering:

• Applingy the 80/20 Principle
• Routing the "Long Talk Time" Calls
• Refocusing on Core Hours and Redirect Off-hours
• Going 24x7 at 25% of the Cost of Internal Staffing

You'll be glad to know there are answers to the above challenging environment while providing first class help desk services.  Join us for a webinar to learn more how we partner with clients to address these challenges and bring improved results - for users and IT executives! 

What Previous Attendees Have Said About GHDSi Webinars...

"Great presentation, very good ideas laid out."
- Brent, Vice President of IT

"A lot of really good, helpful takeaways.  Well worth it!"
- Jeff, Vice President of Technology Strategy