Case Study

When Flexibility is Critical for
Help Desk Support


A Fortune 100 financial services organization that provides retirement solutions to nearly 4 million active and retired employees in academic, research, medical, and cultural fields.

As the firm continued to grow, they however, were still struggling with scalability issues and finding a reliable vendor that would willingly use their ticketing system.

Discover how Global Help Desk Services has helped scale their help desk operations by providing:

  • Guaranteed Service Levels
  • Improved Flexibility with Existing Systems
  • Thorough On-boarding Process & Collaboration
  • Enhanced Technical Expertise

See why outsourcing help desk operations to GHDSi has been a beneficial business decision for this financial services organization.

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Financial Services Help Desk Case Study

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