Case Study
When Flexibility is Critical for
Help Desk Support
A Fortune 100 financial services organization that provides retirement solutions to nearly 4 million active and retired employees in academic, research, medical, and cultural fields.
As the firm continued to grow, they however, were still struggling with scalability issues and finding a reliable vendor that would willingly use their ticketing system.
Discover how Global Help Desk Services has helped scale their help desk operations by providing:
- Guaranteed Service Levels
- Improved Flexibility with Existing Systems
- Thorough On-boarding Process & Collaboration
- Enhanced Technical Expertise
See why outsourcing help desk operations to GHDSi has been a beneficial business decision for this financial services organization.
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