Case Study

Shining a Spotlight on Healthcare
Help Desk Solutions


An acute care community teaching hospital was looking to resolve its technical issues efficiently and accurately in a timely manner and also transition all help desk services in house without any disruption of service.

Discover how Global Help Desk Services' responsive customer service, strong knowledge base and more efficient escalations helped the hospital achieve the following results:

  • Calls answered in under 1 minute, 24 hours a day
  • Abandoned calls less than 5%
  • Help desk resolvable incidents above 85%
  • Customer satisfaction above 90%

See why partnering with GHDSi has been a successful decision and why the hospital Site CIO said about GHDSI, "They understand the way healthcare organizations work".

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Healthcare Case Study