See the Results

Current State of the Enterprise Help Desk


We recently conducted a survey of over 5,000 large or enterprise-size organizations to see the current challenges that global organizations are facing with their help desk teams.

State of Help Desk Challenges ImageGet the results and see how your organization compares, and the ways you can maximize your help desk operations in 2020.

  • Top Initiatives of Global Companies
  • Importance of IT Service Availability
  • Common Desired Help Desk Outcomes
  • How to Communicate Business Value from IT
  • Key Takeaways and Reference Tips
  • and much more

Simply fill in your information to download your digital copy of the results and some actionable takeaways to help you build a successful 2020 help desk strategy.