Proven Track Record
100% US-Based Workers
Live Agents 24 x 7 x 365
ITSM Best Practices & Toolsets
Guaranteed Service Levels
“I would definitely recommend Global Help Desk to a peer, and I would tell them that they should expect constant professional, prompt and courteous service because I haven’t seen anything less from them.” - Rob, Director at a Pediatric Hospital (Healthcare)
“[GHDSi] knowledge base is so deep and the communication is so good, we end up with very solid customer issue resolution.” - Todd (Shipping/Logistics)
"I’m enjoying working with Global Help Desk Services very much. They’re easy to contact, and whenever I have requests I get quick feedback." - Todd (Shipping/Logistics)
"They’re definitely working to turn around the perception of the previously outsourced call center, which is a huge accomplishment with our environment."- Todd (Shipping/Logistics)
"There is a lot of value in Global Help Desk Services’ ability to receive the customer call and satisfy the call without having to escalate to any of the support teams." - Todd (Shipping/Logistics)
"Global Help Desk Services shows continued commitment to always improving and finding more ways to partner together. They are very flexible in helping us meet our needs." - Dan (Financial)
Operating a help desk requires a significant investment, but it's not all just financial.
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